SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of cosmetistas (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://cosmetistas.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Goods arrived, but returned the money
Come quickly, spend Test
Did not get the goods is lost on the way. Ask the store to wait, but the goods to me and not come. Seller return money back.
Todo well.
Delivery month in Orenburg. The Track is not monitored. Never figured out how to use it.
Thing works, but size, need less and convenient. Thanks!
Did not expect so soon order) weeks 2 RB. all, as in the description. Its function perfectly. Feel like glued-come unstuck tape or wax strip, tolerable. Beauty requires sacrifice) I use convenient, quickly adapted. Happy, thank you store and store)
Rostov field order went for 2 months. Packaging is poor. Strange, that all together. In fact, not even tried
Goods come back the money.
All of it. Only very long service. Works great!
The order took about 2 months and medium to arrive is over the protection of the order and had to open dispute But alfin going pretty well not start much But works
This thing actually works! I can't believe how much hair it removes from my jawline and face. It's an amazing thing. And there is no pain. It's really sturdy too, not a cheap thing that will break immediately. Thanks so much to the great SELLER for shipping this so fast and offering such a great product! If you haven't tried this particular spring hair removal machine, you should.
Works. Took early broken pen, took two
заказываю не в первый раз. Очень классные. срок службы не очень большой, но они того стоят
Все отлично. Трек не отслежевался. Спасибо.
Parfait. Rapide
best product
Bolnovato
Just as described - good quality fast shipping
Good
THE use of like, comfortable, fine hairs on the face.
Goods come not very quickly, but came, in fact not tried but as the picture
Good furniture size. Larger than expected
Perfect.
Ok