SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of cosmetistas (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://cosmetistas.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Shipping fast
The goods are delivered, but has not yet been tested
fast shipping! thank you.
Works super and fast delivery! Equal again ordered
Socks come pretty quickly, for 3 weeks. Three pairs, as written in the description. Decided to test the husband))))) smell of course have… As if poured bottle my grandmother's spirits. Still airing apartment. The results of Write later. By the way, parcel not monitored, of the word at all!
Thank you, all of it, is not used.
We will try!))
Satisfied with advise posting was 19 days to Анталии
Product delivery is quick.
It is complete, as ordered. Shipping to Moscow 20 days СДЭКом, to the House.
Have not tried. socks were almost two months, thrown into the box. will add a review after use)))
Product Description
Parcel arrived quickly
Fasf delivery! 10x :)
More than try
Order Tracking to Kemerovo was little more than a month. Mask is great. On the second day is отшелушение skin. I kept about four hours. To quickly all отшелушелось, I with 4 days did foot baths, after the cream. Long walk with rough feet is not very nice and tights sorry.
There sooooo long, even translated watch. The mailbox, has not tried, having used will add a
Very much result
Detailed product! thrown into a Box. They are. Try now Thank you! Recommend to everyone! So carefully packed, well done!
Homel reached three weeks! Description! After use, as was stated in 48 hours (two days) dead skin on feet got off, but not all (on his heels, where thicker had to clean off), recommend the works!!!
Tanks
Came to IE in a month, all well wrapted. Works okey, but thought it would works a bit stronger tho.
The delivery of all good, is not used, but before use распарю feet, to better departed)
Arrived within 10 days
Order 30/10/18 and received 25/11/18. It is in perfect condition, in fact is not tried. Try and leave an additional review. Thank you!