We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
|Location||*Estimated Shipping Time|
|United States||10-30 Business days|
|Canada, Europe||10-30 Business days|
|Australia, New Zealand||10-30 Business days|
|Central & South America||15-30 Business days|
|Asia||10-20 Business days|
|Africa||15-45 Business days|
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Delivered in Penza region for 16 days. Order is not the first time. Insole excellent. Put in summer safety shoes Trail IKS 43 size, at the time, even did not have to cut.
Fast shipping. A little over two weeks to Moscow. Order them for the second time. In my opinion, it's best insole of, that is in this price range. Try several kinds of: yellow, blue, but cast (without a pimple). All is not the leg with these insoles is much more comfortable. Their main negative, in contrast to the other, not very wear-resistant. Past lasted for months on 5 daily use. Зетем bubbles in the heel area were worn and had to stick.
Thank You, great insole!!!
Super insole came quickly. by taking action so that the price is arranged. recommend store and insole. orthopedic insoles use itself is cool.
Order is 2 times. Very like. The quality is good
delivery to the Netherlands took 3 weeks, fits well, deels nice
Super, taking the second time, satisfied with the quality.
After much, I received the package. It arrived in perfect condition. Thank you to the store who was so kind to extend the time of protection as many times as you request.
This is my second purchase, I'm satisfied
To come for 15 days. It fits the description, no stocks.
Quality is good, the same seen in orthopedic магазинев your city, fast shipping 2 weeks before Novgorod region choose epacket. But I have 34 size and when cut a 36 on line it seemed to me that insoles for narrow feet, my fingers are more width insole. And see how the shoes and will add a review
Very good product